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TERMS & CONDITIONS
DETAILED DESCRIPTION OF GOODS AND/OR SERVICES
Brand Republic is an alcoholic beverage wholesaler that serves restaurants and small establishments alike directly within the Southern Cape and Eastern Cape and parts of the Western Cape. Clients can search from our list of known producing partners with a wide range of cultivars and wine styles to choose from. Brand Republic has been designed to guide shoppers through a very user friendly on-line store which simplifies the process of placing your weekly orders.
DELIVERY POLICY
Subject to availability and receipt of payment, orders will be processed and delivered to the specific areas outlined on our logistics page. You must ensure that you have provided us with the correct delivery address and that there will be an authorised person at the address to sign for delivery.
Please note that all ordered have to be placed latest 13h00 the previous day to insure delivery the next day. Customers will be charged an additional delivery charge for out of schedule deliveries. This rate will be quoted prior to delivery with approval by the customer. Delivery schedules may change due to public holidays and will be communicated via our customer newsletter. Please ensure that you are registered and receive this newsletter. Outlying areas are displayed in the delivery schedule have a turnaround time of 72 hour with free delivery but require a minimum order of 5x6x750ml or 37kg.
RETURN AND REFUNDS POLICY
The provision of goods by band-republic.co.za is subject to availability. In cases of unavailability, brand-republic.co.za will refund the client in full within 5 days. Where a product is found to be damaged or defective you must notify us within 7 working days after delivery by email quoting your invoice number. At our discretion we may replace the faulty item or refund the price. We are unable to replace items or issue refunds until returned products have been received and inspected. No replacement or refund will be issued where:
- Products are returned after the 7 day time limit
- Products are damaged due to misuse or negligence
If you are returning items faulty on delivery we will reimburse in full. If you are returning goods for any other reason, return shipping costs are not refundable.
CANCELLATIONS
You may cancel an order by email or telephone within 24 hours of placing an order. After 24 hours we reserve the right to charge a re-stocking fee of 10% of the price. Orders cannot be cancelled once dispatch has occurred.
CUSTOMER PRIVACY POLICY
brand-republic.co.za shall take all necessary measures to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa or MasterCard credit cards, bank transfer or PayPal.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by brand-republic.co.za separately from card details which are entered by the client on SagePay’s secure site.
RESPONSIBILITY
brand-republic.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
BRAND-REPBLIC.CO.ZA SUPPORT DETAILS
Email: marketing@brand-republic.co.za
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